Instructions on Right of Withdrawal

Consumer’s Right of Withdrawal

You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of conclusion of the contract. To exercise the right of withdrawal, you must inform us,

AJ&Smart GmbH

Köpenickerstraße 10a, 10997 Berlin, Germany

Tel.: +49 (0)30 23599923

Email: [email protected]

of your decision to withdraw from an order by an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the attached template withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

1. Effects of withdrawal

If you withdraw from the contract, AJ&Smart shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which AJ&Smart is informed about your decision to withdraw from the contract. AJ&Smart will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Should your order include the provision of services within the meaning of 357 paragraph 8 of the German Civil Code (e.g. if you have booked our "Coaching Calls"), the following applies: In case you have expressly demanded AJ&Smart to begin with the Order prior to expiry of the withdrawal period, you shall pay AJ&Smarta compensation for the value of the Order provided until the time of the withdrawal. In calculating the compensation for value, the total price agreed upon will be used as a basis.

1. Notice on the premature expiry of the right of revocation

1. The following applies for all orders, that do not include the provision of services within the meaning of 356 paragraph 4 of the German Civil Code (e.g. if your order does not include our "Coaching Calls"): Contrary to 7.1 und 7.2, the right of withdrawal expires prior to the expiry of the statutory withdrawal period in those cases in which AJ&Smart has begun with the performance of the contract after the consumer has expressly consented to AJ&Smart beginning with the performance of the contract prior to expiry of the withdrawal period, and has acknowledged that by his consent, he would lose the right to withdraw from the contract upon the performance of the contract having commenced.
2. The following applies for all orders, that include the provision of services within the meaning of 356 paragraph 4 of the German Civil Code (e.g. if your order includes our "Coaching Calls"): Contrary to 7.1 und 7.2, the right of withdrawal expires prior to the expiry of the statutory withdrawal period in those cases in which AJ&Smart has completely provided the order and began with the order only after the costumer had given his express consent thereto and concurrently acknowledged that he would lose the right to withdraw from the contract once AJ&Smart has fully performed the contract.

1. Template Withdrawal Form

AJ&Smart provides the following information on the template withdrawal form in accordance with the statutory provisions.

Template Withdrawal Form

(If you wish to withdraw from the contract, please fill in this form and send it back.)